Cato Plank Rubber

Returns & Exchanges – Non Faulty Items

We hope that you are happy with any product purchased, but if you wish to return a product to us for whatever reason you may do so to:

ALE Canine Solutions Limited

38, Milkingpen Lane
Old Basing
Basingstoke
Hampshire
RG24 7DL

There is no need to contact us prior to sending an item back, However we ask that you include the completed returns form which is available at the bottom of this page.

Refunds will be made for any items returned (at customers expense) which are in a saleable condition, not damaged, and in original packaging, within 30 days of receiving them. Exchanges and credit notes will be given up to 30 days. Please note when an item is exchanged, postage is paid for by the customer.

We will refund in full or replace items like for like, however if the goods are not received in a resalable condition we reserve the right to deduct an amount from the refund for any resulting loss in value.

Please click the link below to download a returns form. Complete the form and enclose within the goods being returned and your return will be processed within 3 working days of arrival to ALE Canine Solutions. Please be aware at busy times this processing time may be extended.

 

Returns & Replacements – Faulty Items

If for any reason you are not happy with any product purchased, products that become damaged in your opinion through defective materials, poor workmanship or during carriage should be notified immediately to ALE Canine Solutions Customer Service via email. It should be noted that due to the nature of the business and how the products are used there will be general wear and tear expected upon the products.

If you are still concerned then please email:info@alecaninesolutions.com photos of the damage, in most cases we can send a replacement without returning the faulty product. Where the items need to be inspected by ourselves or the manufacturer please include the completed returns form which is available at the bottom of this page at your own expense, once expected if the product is not repairable we will either replace or credit you according to your preference we will also credit the return postage cost at this point.

If we or the manufacturer observe the damage is within the accepted level of general wear and tear we reserve the right to refuse to replace or credit the product, we will be able to return the original item if you wish, however we will require payment towards the return postage.

Our business continues to operate as usual with a normal delivery service throughout the UK. EU countries are experiencing delays. Thank you.

If orderering at the weekend order will be dispatched on the Monday.

Delivery Options - 

Standard Delivery 1-2 Working Days (UK Mainland Only)

Scottish Highlands & Islands 3-5 working days

Europe 3-5 Working Days

How Delivery Works - Customers are charged postage at a flat rate based on where in the world the good are being delivered. This is calculated on the website, making the shopping process quick and easy for our customers if none of the delivery options meet your requirements, please do contact us and we will be happy to dicuss your delivery and postage options. info@alecaninesolutions.com. Thank you

IMPORTANT NOTICE - BROKEN, DAMAGED OR MISSING GOODS.

When you receive your delivery please check everything is in the package you ordered against the invoice/delivery note. Pleqase advise within 24 hours of your goods being delivered if there is anything missing/damaged.

In order for us to make a claim with the postal or courier companies and to replace your goods we will need photographic evidence of damaged boxes, packagaes and damaged/ missing goods. Please also sign damaged or missing goods as "damaged delivery, goods not checked"